Responsibilities of Management
The management is alert to each resident's needs and works toward helping meet those needs. The management will not infringe upon the rights or personal dignity of the residents. No verbal or physical abuse of residents by employees, management, residents, or relatives will be tolerated at any time. When a resident registers a complaint, he or she will not be threatened with discharge or reprisal.

The management assumes no responsibility for the loss or theft of valuables, jewelry, or money belonging to the resident and strongly recommends that arrangement for the safekeeping of such items be made prior to admission of the resident.

Residents are not allowed to keep any medications in their possession except as prescribed by the attending physician. All administration of medications will be by licensed nurses or medication aides and only on written order of the attending physician.

Personnel
Smithville Hospital Authority, as the governing body, has appointed a full-time licensed nursing home administrator who is qualified by training and experience and has delegated to him/her the full authority for the internal operation of the Towers Nursing Home in accordance with established policies.

The director of nursing service is a qualified Registered Nurse, who has full responsibility for the nursing services of the nursing home. Licensed vocational nurses, Registered Nurses, medication aides, and nurses aides comprise the remainder of the nursing staff and are provided in numbers to meet the residents' needs and requirements as set by regulatory agencies.

An activity director is employed to coordinate the social and activity needs of the residents on an ongoing daily basis and to provide a bright, cheerful environment.

A housekeeping staff is charged with the appearance and cleanliness of the building.

Maintenance personnel are responsible for the grounds and general upkeep and repairs of the building.

The dietary department is under the direct supervision of a qualified food service supervisor who is provided with regular consultation by an ADA dietician to insure that special diet orders are followed.

The nursing home employs consultant services for nursing, pharmacy, dietary, medical records, and activity for the number of hours as may be required by regulatory agencies.